Thank you so much for choosing Kilimanjaro Brothers for your Mount Kilimanjaro adventure and for taking the time to share such detailed and constructive feedback. We are delighted to hear that you had an excellent experience, felt well supported throughout the climb, enjoyed the delicious food, and successfully reached the summit. Our guides and mountain crew work hard to make every climber feel safe, encouraged, and well cared for. Your kind words mean a lot to our entire team. We sincerely appreciate your recommendations and would like to address each point: 1. Tent Zips and Camping Equipment We apologize for the inconvenience caused by some of the tent zips. We will upgrade and replace faulty zips where necessary. We are also assigning a member of our camping crew to double-check all tent zips and equipment before every camp setup, particularly at higher altitudes where colder temperatures and freezing conditions can affect the zips. 2. Sleeping Mats Our sleeping mats come with approximately 2 inches of foam for additional comfort. We appreciate your feedback regarding consistency in our website information and pricing. We will review our website to ensure that what is advertised matches what our guests receive. We will also consider providing an additional mattress upgrade for improved sleeping comfort. 3. Sleeping Bags We are investing in additional Mountain Hardwear sleeping bags to ensure our guests have comfortable and reliable equipment suitable for Kilimanjaro's mountain conditions. Every sleeping bag will be inspected, especially the zips, before being issued. We also encourage guests who have their own preferred sleeping bags to bring them along if they wish. 4. Handwashing Stations Thank you for highlighting this important point. We agree that handwashing facilities should be provided as a standard service whenever the toilet facilities are established at camp. We will make this part of our regular camping checklist. 5. Tips for Guides and Porters We understand that tipping practices differ from country to country. On Kilimanjaro, tipping guides and porters is a long-standing local tradition and a way of recognizing the hard work and dedication of the mountain crew. We always share recommended tipping guidelines with our guests, but we understand that the process should be communicated clearly and respectfully, without making anyone feel pressured. We will review how we explain tipping and explore ways to make the process easier and more transparent. 6. Final Dinner and Crew Celebration Thank you for raising this concern. We understand that asking a group of unrelated travellers to contribute towards a shared dinner can create unnecessary pressure, especially when everyone has different budgets and expectations. We will review our final-night arrangements and consider including the crew celebration dinner and associated transport in our package prices so that guests know the total cost in advance. 7. Kilimanjaro Gift We love your suggestion! Instead of giving guests a heavier souvenir, we will change our gift to a Kilimanjaro Brothers T-shirt featuring a map of the Kilimanjaro routes. We believe this will be a more practical and meaningful gift that you can comfortably take home and wear while sharing your Kilimanjaro experience with friends and family. We will also ask guests to share their preferred T-shirt sizes. 8. Tanzania Safari Experience We are equally happy to hear that you enjoyed your four-day safari. At Kilimanjaro Brothers, we are passionate about offering memorable African safari experiences in the Serengeti, Ngorongoro Crater, Lake Manyara, and Tarangire National Park. We hope to welcome you back to Tanzania for another unforgettable African adventure. Once again, thank you for your honesty, recommendations, and support. We take your feedback seriously because it helps us improve our services, equipment, and overall guest experience. At Kilimanjaro Brothers, our goal is not simply to take people to the summit of Africa but to make every journey safe, comfortable, memorable, and meaningful. Thank you for climbing with Kilimanjaro Brothers. We wish you all the best, and we hope to see you again in Tanzania! Warm regards, The Kilimanjaro Brothers Team Your Trusted Kilimanjaro Experts

Thank you so much for choosing Kilimanjaro Brothers for your Mount Kilimanjaro adventure and for taking the time to share such detailed and constructive feedback. We are delighted to hear that you had an excellent experience, felt well supported throughout the climb, enjoyed the delicious food, and successfully reached the summit. Our guides and mountain crew work hard to make every climber feel safe, encouraged, and well cared for. Your kind words mean a lot to our entire team. We sincerely appreciate your recommendations and would like to address each point: 1. Tent Zips and Camping Equipment We apologize for the inconvenience caused by some of the tent zips. We will upgrade and replace faulty zips where necessary. We are also assigning a member of our camping crew to double-check all tent zips and equipment before every camp setup, particularly at higher altitudes where colder temperatures and freezing conditions can affect the zips. 2. Sleeping Mats Our sleeping mats come with approximately 2 inches of foam for additional comfort. We appreciate your feedback regarding consistency in our website information and pricing. We will review our website to ensure that what is advertised matches what our guests receive. We will also consider providing an additional mattress upgrade for improved sleeping comfort. 3. Sleeping Bags We are investing in Client to come with their own sleeping bags to ensure our guests have comfortable and reliable equipment suitable for Kilimanjaro's mountain conditions. Every sleeping bag will be inspected, especially the zips, before being issued. We also encourage guests who have their own preferred sleeping bags to bring them along if they wish. 4. Handwashing Stations Thank you for highlighting this important point. We agree that handwashing facilities should be provided as a standard service whenever the toilet facilities are established at camp. We will make this part of our regular camping checklist. 5. Tips for Guides and Porters We understand that tipping practices differ from country to country. On Kilimanjaro, tipping guides and porters is a long-standing local tradition and a way of recognizing the hard work and dedication of the mountain crew. We always share recommended tipping guidelines with our guests, but we understand that the process should be communicated clearly and respectfully, without making anyone feel pressured. We will review how we explain tipping and explore ways to make the process easier and more transparent. 6. Final Dinner and Crew Celebration Thank you for raising this concern. We understand that asking a group of unrelated travellers to contribute towards a shared dinner can create unnecessary pressure, especially when everyone has different budgets and expectations. We will review our final-night arrangements and consider including the crew celebration dinner and associated transport in our package prices so that guests know the total cost in advance. 7. Kilimanjaro Gift We love your suggestion! Instead of giving guests a heavier souvenir, we will change our gift to a Kilimanjaro Brothers T-shirt featuring a map of the Kilimanjaro routes. We believe this will be a more practical and meaningful gift that you can comfortably take home and wear while sharing your Kilimanjaro experience with friends and family. We will also ask guests to share their preferred T-shirt sizes. 8. Tanzania Safari Experience We are equally happy to hear that you enjoyed your four-day safari. At Kilimanjaro Brothers, we are passionate about offering memorable African safari experiences in the Serengeti, Ngorongoro Crater, Lake Manyara, and Tarangire National Park. We hope to welcome you back to Tanzania for another unforgettable African adventure. Once again, thank you for your honesty, recommendations, and support. We take your feedback seriously because it helps us improve our services, equipment, and overall guest experience. At Kilimanjaro Brothers, our goal is not simply to take people to the summit of Africa but to make every journey safe, comfortable, memorable, and meaningful. Thank you for climbing with Kilimanjaro Brothers. We wish you all the best, and we hope to see you again in Tanzania! Warm regards, The Kilimanjaro Brothers Team Your Trusted Kilimanjaro Experts

Thank you so much for sharing your honest feedback and for choosing Kilimanjaro Brothers for your climbing adventure. We are delighted to hear that you had a wonderful experience and that our team treated you well, making you feel comfortable and supported throughout the journey. Once again, thanks for traveling from USA to come to share your life time experience with Kilimanjaro Brothers Private Climbs vs. Join Group Climbs At Kilimanjaro Brothers, we offer both private climbs and scheduled join-group departures. When someone books a private climb, particularly as a solo traveler, the number of support crew members assigned to the trip may be higher compared to a join-group climb. This is especially important on camping routes, where we carry tents, sleeping facilities, food supplies, cooking equipment and all the necessary safety equipment to support our climbers throughout the mountain journey. About the Machame Route and Acclimatization We generally recommend spending more days on the mountain because additional time allows the body to acclimatize better and can improve the chances of reaching the summit. However, we also understand that some travelers have limited holiday time and need to fit their climbing adventure into a shorter vacation. For this reason, the Machame Route is generally recommended as a 7-day climb, although a 6-day option is also available. On the 6-day itinerary, two trekking sections are combined into one long day: from Barranco Camp (approximately 13,000 ft), through Karanga Camp (approximately 13,000 ft), and onwards to Barafu Camp (approximately 15,500 ft). This makes the day more physically demanding, which is why we generally encourage climbers to choose the longer itinerary whenever their schedule allows. Regarding Your summit and Airport Transfer We also took your departure flight into consideration when arranging the final day's schedule. Since your flight was scheduled for the same day as your descent, our priority was to ensure that you reached Kilimanjaro International Airport at least two hours before departure, allowing sufficient time for check-in and other airport procedures. We appreciate your comments regarding the itinerary and understand your suggestion about adjusting the demanding trekking day. Feedback like yours helps us continuously improve our services and create better experiences for future climbers. Most importantly, we are happy that, despite the concerns you mentioned, you enjoyed your adventure and created wonderful memories with our team. Thank you once again for your trust, honest feedback and support. We hope to welcome you back to Tanzania for another unforgettable adventure. Welcome to Tanzania – The Land of Wonders! From exploring the spectacular wildlife of Ngorongoro Crater, one of the world's natural wonders, to experiencing the breathtaking beauty of Africa's highest mountain, Tanzania has so much to offer. At Kilimanjaro Brothers, we believe every journey should be more than just a tour. It should be an experience filled with friendship, adventure, discovery and memories that last a lifetime. Come to Tanzania. Explore. Climb. Discover. Create memories that last forever! Asante sana, and we hope to see you again!